ONECOURIER

1. BUSINESS CHARACTERISTICS

The company is IKE under the brand name OCS COURIER IKE and a distinctive title 'ONECOURIER' has been legally established in May 2018. It is headquartered in Taurus, with tax number 800988280 and competent Moschato Public Financial Service. EETT license 18-089. The contact details of the company are as follows: 215-0005060 and e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. The main purpose of the company is to carry out fast courier of documents, parcels, and processing.

1.2. The Company's main purpose is: a) to conduct a COURIER of documents, securities, parcels and small packages anywhere in Greece and abroad by any means of transport, by land, sea or air, and to provide related services (b) the standardization and packaging of small items; (d) the carrying out of a logistics activity, namely the management of the Company's customer warehouse, the receipt, management and handling of its goods. customer service, customer order placement, customer stock management, supplier invoice tracking and classification, collaboration with customer accounts for location, time, way of delivery, payment of invoices and any e) the representation in Greece of foreign and Greek firms and companies relevant to the purposes of the company and to cooperate with them in any form whatsoever.
1.3. The Network. ONECOURIER operates throughout Greece and abroad. In order to develop the scope of its activity, our Company has ensured the proper cooperation.
1.4. Type of Services Provided: The Company provides courier services of document parcels, etc., in accordance with its statutory purpose, as referred to in paragraph 1.2, but also in accordance with what is stated below. Chapter 3.

2. QUALITY POLICY

2.1. Providing Quality Services: For our Company, the provision of services that respond to the wishes and needs of our customers is a prime objective. For this reason, our Company makes every effort to achieve continuous improvement and improvement of its services. In particular, we continuously improve the times during which our services are provided, the tracking systems for the shipped items, and finally we constantly monitor the cost of the services provided. the ongoing work is monitored daily and continuously, and new goals are set to ensure the safe quality of modern services. With the help of technology up-to-date services are constantly upgraded and services are provided in a modern environment. The Company's staff and executives are trained to adapt to the ever-growing needs of the courier industry and to meet the needs of our customers.

3. SERVICES PROVIDED - INFRASTRUCTURE AND PROCEDURE

3.1. Services:
"ONECOURIER" provides courier services for domestic and foreign couriers, domestic and foreign couriers with or without commercial parcel delivery, handling of unaddressed promotional items, preparation of postal items, exchange of documents , purchase, cash on delivery, even by phone-online order. Courier services are provided by "ONECOURIER" to service users under the EETT General License. Items moved by "ONECOURIER" are delivered according to the user's command and the type of shipment. "ONECOURIER" has the same day-to-day infrastructure and capability as well as a mass distribution service, that is, the financial handling of mass shipments (over 50) in 2-5 days, with the agreement of the user of the service. The type of postal items the business handles is defined in the applicable legislation. "ONECOURIER" provides basic courier services consisting of the receipt and delivery of a postal item and integrate the stages of collection, sorting, transport and distribution of the postal item and are provided in Greece and abroad. It also offers to the general consumer audience other than the basic courier services, which are the following: one One stantard service - next day delivery. Παρα Receipt is from the sender's address and delivery is made the next business day to the address of the sender. One One same day service - same day delivery. Receipt is from the address of the sender and delivery to the address of the recipient within 6 hours. E-mail shopping service Ordered by e-mail purchase of items and delivery based on customer instructions. Αντικα Cash on delivery Service Cash on delivery shipments according to customer instructions. Return of the securities received to the client's bank account. Ικής Specialized Missions Service Handling of missions by receiving and transmitting protocol number, certified copies, receipts to public banks, organizations, etc. Δέ Parcel Return Service This service involves sending a parcel or parcel, in accordance with the sender's specific instructions, upon delivery by the parcel recipient and returning it to the sender. Ρα Appointment service: To reserve time for receipt or delivery. Charging provided services In particular the services provided by the "one courier" as well as the specific features of each (cost, expected delivery time) etc.) are derived from the detailed pricelist of our company, which is easily accessible and quickly retrievable by any interested party within the website of the company www.onecourier.gr. The list is also illustrated in the following annex and forms an integral part of the CYY. Information on services and related charges is provided from the Company's website above, from its PRICE CATALOG As described here Further shipment insurance can be provided, in addition to automatic insurance under the General Terms and Conditions and the money limits therein. are determined through the partnership with the "ONE COURIER" insurance company for domestic destinations (within Greece).
3.2. Receipt and delivery of courier postal items
Upon receipt of postal items from the sender's premises or from the store if the sender has chosen to come to deliver the item, ONE COURIER has the obligation to inform the user of: a) the specifications of the service he chooses, and in particular the billing, time and manner of delivery; b) the existence of the individual contract which he is obliged to deliver, c) that the CA DATA. (d) the manner in which the receipt or invoice of service in physical or electronic form is to be provided and subject to the conditions laid down by the Ministry of Finance. "ONE COURIER": a) has the right to ask the sender to open the parcel or folder in front of him and to check its contents; b) to have the sender request up to two official face identification documents (such as identity card, passport, driving license, military identity card, residence permit); (c) refuse to dispatch the postal item if it considers it to be dangerous to public security and inform the competent authorities, including the EU, accordingly. DT, d) have j required performance of the postal item to the recipient's address in the same or accom person, in the absence of the recipient, e) must record in SY.DE.TA. any sender requirements for specific modes of performance (such as daytime or overtime or non-working day). The Company does not undertake the handling of shipments for which the sender or the consignee wishes to open the postal item prior to the completion of the delivery process and prior to the Company's refund and shipping in the event of a consignee charge. In the case of shipment by cash on delivery, the recipient is obliged to receive it and pay the amount of the cash on delivery and shipping in the event of a charge on the recipient. The amount of the deposit shall correspond to the value of the goods transported as agreed between the consignor and the consignee and shall be refundable in accordance with the consignor's instructions. The corresponding tax document is issued by the payee without any involvement of "ONE COURIER", who cannot know the contents of the shipment and the agreement between the sender and the consignee. Any reservations may be expressed as set out below. User / sender: a) Indicates whether the item is fragile or has special value or specific shipping requirements and the Company may request additional fees; b) Is available by telephone or in writing (eg by fax or electronic message) and within a time limit and procedures set by the courier company to change the delivery address of the item, taking any additional charge, in the case of a different service area, based on the courier company's price list; (c) be informed of the performance details (day and time of delivery, name of person) received etc. from the business website or from a representative of the Company following a relevant question, by telephone, email, etc.). The user / recipient: a) has the ability to receive the postal item with reservation, recording the relevant reasons for the reservation with SYDDETA. . In particular, in cases where 'ONE COURIER' has entered the electronic signature of receipt confirmation by the recipient, it should arrange for either an electronic recording of the receipt with reservation or a related written acknowledgment of receipt, as described above, on the form Sydeta or on any other special form identified by the shipment and kept for as long as the particulars of that shipment are kept. "ONE COURIER" is obliged to inform the consumer / consignee who wishes to receive reservation accordingly, and the employee of the business to process the request in the presence of the consignee. The reservation statement may be made within one (1) day of receipt of the postal item by the recipient. (b) has the ability, by telephone or in writing (eg by fax or email), and within a time limit and procedures set by the Company to change the delivery address of the item at any additional charge, in the event of a different service area; based on the price list of "ONE COURIER".
3.3. Postal Service Delivery Time
The usual delivery time for postal items is the next business day after dispatch for inland deliveries. Expected delivery time for shipments to land destinations is one (1) to two (2) business days. For shipments to island destinations the usual delivery time is two (2) business days and for inaccessible areas is one (1) to three (3) business days. Working days are the days of the week from Monday to Friday.
3.4. Tracking and tracing postal items

• 3.4.1. Special Postage Tracking and Tracking System
  The Company maintains a Special Postage Tracking and Tracking System (SPEP) in accordance with the requirements of the relevant courier legislation and in particular according to the provisions of Law 4053/2012 and EETT Decision No. 686/064 / 26.3.2013. as well as EETT's Decision No. 687/328 / 05.05.2013, as stated above. The above is a specialized information system and operates using specialized software, enables tracking and tracking of the postal item of courier and is updated with any changes in the identity or movement of the postal item on the way from the sender to the recipient. , and includes information that may have been exchanged between those responsible for handling each store shipment. At ESPEPA refer to the characteristics of each shipment, and in particular: the number of courier coupon issued identifying each shipment (see below), the date of shipment assignment and the date of delivery - receipt, the name of the sender - recipient, its weight, the service who is responsible, who is responsible for paying the fee (sender or recipient charge) and also the stages between the assignment of the shipment and its final delivery to the consignee, delivery and recipient information or cause of non-delivery). Users of the services can receive immediate information on the progress of each shipment from receipt to delivery through the Company's website www.onecourier.gr In case of damage or non-delivery of the shipment for any reason the person concerned is referred to the site. (and only if this is the sender or the recipient of the shipment) to contact the responsible store in order to provide him with details of the shipment of interest to him.
• 3.4.2. Accompanying courier newsletter
  "ONE COURIER" issues a mailing order for the identification of the traveling courier postal item, which is attached to the postal item and contains the identification details thereof, according to Law 4053 /. 2012 and EETT Decision No. 686/064 / 26.3.2013. as well as EETT's Decision No. 687/328 / 05.05.2013, as stated above. The Courier Accompanying Bulletin (SYDETA) clearly identifies the details of the "ONE COURIER" (name, distinguishing title, tax identification number, Company contact details) and EETT. , bears the unique identification number of the postal item and is required for the tracking and tracing of the postal item by the ESPETA. of the Company and the sender-recipient details. In cases where postal items are shipped in bulk, "ONE COURIER" issues a simplified SYDETA sticker, which adapts to each item and bears at least the unit shipment number, the unique number of each item, the Company's distinctive title, Contact details and EETT indication. All items are registered and tracked in EETPA. of "ONE COURIER" as a freight forwarding courier. The user has the right to receive the courier mail subject to reservation and can do so either in writing on SYDETA or in a relevant electronic field when the signature is received electronically to confirm delivery, or in a specially designed form. which is identified by the shipment and registered with the Hellenic Customs Union. "ONE COURIER" with the aim of promoting environmental awareness and protecting the environment has undertaken paper restriction actions using the online form SY.DETA. and receiving an electronic signature from the recipient. "ONE COURIER" holds SYDDATA scraps. on file in electronic and / or hard copy for a minimum period of six (6) months.

4. UNACCEPTABLE POSTAL ITEMS - PROHIBITIONS

The business does not accept any items that are generally prohibited by applicable law, those referred to in the individual contract, inappropriately packaged, and in cases of refusal to provide sufficient sender or recipient information. "ONE COURIER" does not handle and transport the following documents and objects: Fragmented items not properly packaged, Cash, Currency, Gold in bars, Jewelery, Precious Metals, Precious Stones, Craftsmanship, Manufacturing - Personal correspondence and general articles whose movement is prohibited or restricted by national and Community law in force at the time.

5. MAINTENANCE OF POSTAL ITEMS AND MANAGEMENT OF UNIDENTIFIED ITEMS

If the postal item cannot be delivered to the recipient for any reason, the recipient shall be informed in writing, the item shall be returned to the premises of the dispatcher and a second or more delivery effort planned in consultation with the recipient or / and the sender. In particular: (a) in the absence of the consignee, written notice is given to the consignee and return of the item to the place of business; (b) at least a second attempt to deliver the item to the consignee is planned; (c) communication by telephone or any other appropriate means ( mail, etc.) with the sender or the consignee, if service delivery difficulties are encountered provided that the respective contact phones have been declared; (d) in the event of the service being unable or refusing to be received if the item is mailed, it will be refunded to the sender for a fee not exceeding the amount paid for shipping. Unless it is finally possible to deliver the item to the recipient for any reason, even if the recipient refuses to receive it, the shipper is immediately informed and the shipment is returned to him at his own expense, not exceeding the amount paid for the shipment. , without prejudice to the Company for any loss. Unsubscribed is considered a postal item for which the business has exhausted all possible efforts to reach the recipient, on the basis of the above, with no result. Unsecured postal items are retained by the business for a period of six (6) months since the last unsuccessful delivery attempt. The charge for guarding them, which is communicated to both the sender and the recipient, shall be borne jointly by them. Mail items that could not be delivered to the recipient or returned to the sender shall be considered definitively unsubsidized and will be followed by their donation to a charity or other institution or to their destruction following a relevant disaster preparation and in accordance with the procedure followed by the Company following at least six (6) months. This procedure excludes items that have been formally withheld or have been written down by the sender that their value is greater than $ 100, so they are handed over to EETT.

INDIVIDUAL CONTRACT INFORMATION - CONTRACTUAL AND OTHER TERMS

SYDETTA demonstrates the conclusion of the courier contract and is a presumption of knowledge and acceptance of the general terms of carriage by the parties involved (sender - recipient). SYDEDETA is the individual contract that specifies the terms and conditions of handling of each postal item, inadmissible items and items prohibited for their transportation, the right of the company not to receive items for movement if the sender refuses to be inspected by a representative of the company, the possibility of the sender's insurance of the postal item, and the amounts thereof, compensation for delays, theft, loss and damage texts and the deadlines within which the user can claim them, at least in accordance with EETT's Decision No. 688/52 (Official Gazette No. 1412 / 10.6.2013) where the postal undertaking is not liable, how to handle unsecured postal items and the process of resolving business-user disputes. Specifically, the general terms and conditions of transfer stated in SYDETA are:

GENERAL CONDITIONS FOR TRANSFER OF DOCUMENTS AND TARIFFS BY ONECOURIER

For the transportation of parcels and documents through the "ONECOURIER" shipping and handling system, it agrees to the terms and conditions set forth herein, as well as to the standard "ONECOURIER" system handling terms incorporated herein. , with an explicit reference to them and not at the disposal of any interested party. No representative or employee of “ONECOURIER” nor the sender has the right to modify or remove the terms and conditions referred to.
Article 1: The “ONECOURIER” Receipt - Delivery (SYDETA) receipt is a non-negotiable form and the sender acknowledges that it has been completed by him or the “ONECOURIER” and on his account. The consignor declares and agrees to be the owner or owner of the representative of the owner or holder of the goods carried on the front page. It also states that it hereby accepts the terms of carriage of "ONECOURIER" both for itself and as an agent of the holder's representative of the carriage of goods.
Article 2: ONECOURIER has the right to control the contents of the package or dossier it undertakes to process (but not the obligation). It is specifically stated that "ONECOURIER" does not handle the following items and documents: money, currency, gold, precious metals and stones, antiques, artwork, lotteries, stocks, bonds, perishable food, personal correspondence and general items they are prohibited by applicable law and international conventions.
Article 3: “ONECOURIER” shall be entitled to withhold or not to deliver any item that it carries in order to cover the cost of shipping (freight-charges, etc.) until it is paid
Article 4: “ONECOURIER” handles shipment to the recipient. If the recipient refuses to pay the fee for any reason, the sender will pay the “ONECOURIER” payment.
Article 5: In case of destruction or loss of carriers, the liability of “ONECOURIER” is limited to € 30 for documents and € 80 for parcels. The sender unconditionally accepts the aforementioned maximum amounts of damages and declares that he will waive any additional claim against “ONECOURIER” for any positive or reserve loss or loss of any cause whatsoever and, if they arise, in any event irrevocably declares that these causes. In all cases, the provisions of the EETT Code of Conduct and the Remuneration Regulation apply.
Article 6: “ONECOURIER” has the right not to receive items if the shipper refuses to have them inspected by a “ONECOURIER” representative
Article 7: “ONECOURIER” makes every effort and will take every action to achieve a speedy delivery in accordance with its operating schedule. In no event shall it be liable for delay in receiving or shipping any shipment, or for any loss, damage, damage, malfunction or failure for any reason whatsoever, a) due to unexpected events beyond the human objective (unfortunate and accidental); conditions, delay in means of transport, etc. (b) due to an act of omission or incorrect instructions by the consignor or the consignee or a third party with an interest in the consignment in question. (c) the nature of the shipment which may cause special damage such as electrical, magnetic, electronic, photographic, typographic, etc.
Article 8: Each claim must be filed by the sender and served on “ONECOURIER” in writing within six (6) months of the date of the assignment by “ONECOURIER”. No claim shall be accepted after the expiry of the above period. The Dispute Resolution Committee is 3 members (3 members from “ONECOURIER”) and has the right to represent the user or his / her representative.
Article 9: The user of the services expressly states that he is aware of and accepts the service charges under the Company's pricelist available on the Company's website www.onecourier.gr. It also states that it recognizes and accepts under the pricelist that the cost of each shipment depends on its volume and weight. If the result of the shipment calibration (LENGTH X HEIGHT X W cm / 5,000) is greater than the weighing weight then it accepts that the charge is in accordance with the result of the calibration under the framework and the IATA regulations.
Article 10: Every shipment via “ONECOURIER” and in the case of items, must be accompanied by the legal documents necessary for the shipment.
Article 11: In the event that the postal item could not be served to the recipient for any reason, the recipient shall be informed in writing and a second or more delivery efforts planned in consultation with the recipient or the sender. Unless it is finally possible to deliver the item to the consignee for any reason, even if the consignee refuses to receive it, the sender is immediately informed and the shipment is returned to him at his own expense proportionate to the cost of return, subject to the company for any damage to her. Mail items that could not be delivered to the recipient or returned to the sender shall be deemed to be unsubsidized and will be followed by
Article 12: Where the consignor makes use of the special system for the electronic issue of an accompanying courier receipt, he / she indicates that he / she is aware of and has accepted these terms. If used for the delivery of a special device equipped with the electronically maintained shipment tracking and tracking information system, the digitally received signature of the sender or recipient through the special device shall constitute a signature thereto.
Article 13: Users of the services of “ONECOURIER”, the sender and the recipient, declare that any personal data and electronic signature provided to ONE COURIER for the purposes of this contract is accurate and consent to their storage and processing by “ONECOURIER” in the above context.
Article 14: “ONECOURIER” has a Privacy Policy and a Privacy Policy. The full text of the above policies, this contract and the ONECOURIER Consumer Obligation Code governing any express delivery through it, as applicable and any amendments thereto, are published on the Company's homepage www.onecourier. gr
Article 15: "ONE COURIER" has a Privacy Policy and a Privacy Policy. The full text of the above policies, this contract and the ONE COURIER Consumer Obligation Charter governing any express delivery through it, as applicable and any amendments thereto, are published on the Company's homepage www.onecourier .gr

SETTLEMENT OF DISPUTES

FRIENDLY AGREEMENT
Disputes that may arise between users and "ONECOURIER" may be resolved at first by a friendly settlement:
written communication of the user with the business in order to resolve the dispute between the two parties within the scope of the CIP. or with the agreement of the parties.

DISPUTE COMMITTEE
Disputes that may arise between users and “ONECOURIER” may be resolved at a later stage by the Dispute Resolution Committee.
The Committee shall be composed of three (3) persons belonging to the staff of the Company and one (1) User Representative and shall function as provided in applicable law.
At the request of the user, the company establishes a Dispute Resolution Committee composed of members of the business and a consumer representative and the user may be represented or represented at meetings by the user.
The company shall inform the user of the place and time of the Commission meetings and of its right to submit a written memorandum in the event of being prevented from attending.
Users of postal services, if they so wish, may exercise their rights within six (6) months of the deposit of the shipped item.
In any event, the minimum amounts of compensation and the time for claiming it shall be fixed by Ministerial Decision 29030/2000 as applicable.

COMPENSATIONS
In case of destruction or loss of carriers, “ONECOURIER” liability is limited to € 70 for documents and up to € 400 for parcels.
The sender unconditionally accepts the aforementioned maximum amounts of damages and declares that he will waive any additional claim against “ONECOURIER” for any positive or reserve loss or loss of any cause whatsoever and, if they arise, in any event irrevocably declares that these causes.
In any case, the minimum amount of compensation and the time of claiming it shall be fixed by Ministerial Decision 29030/2000 as in force.

CIRCUMSTANCES OF NON-APPLICATION
The Articles of this Obligation Charter do not apply in the following cases:

a. Force majeure, that is, in the event of any unforeseen and unexpected event, which the company is unable to foresee, including in cases of adverse weather events, earthquakes, floods, strikes, transport or telecommunications related problems, inside.
b. Crimes against the company (on its premises, on its personnel, on its vehicles), which result in total or partial destruction and loss of the items being transported.
c. Unintentional inability of the company employee to access the address of the recipient, which (weakness) is due to the morphology of the soil, the consumer or any third party.
d. Non-fulfillment by consumers of their obligations to the company as a result of the agreement concluded between them.
e. Consumer offenses against acts in contravention of applicable State law. f. Concealing from the consumer that the processing and transfer of postal items requested by him is contrary to law or relates to items which IATA does not accept for processing, including those referred to in paragraph 5 of Article 5 hereof.
g. Failure to fulfill the obligations undertaken by the company due to fault or related consumer wish.
In all of the above cases, the consumer is obliged to pay all costs incurred in handling, returning or storing the items to be shipped, and to repair any further damage incurred by the company to the consumer's fault.