ONECOURIER

Who we are: "OCS COURIER IKE SINGLE MEMBER", with the distinctive title "ONE COURIER" AFM: 800988280, Athens ATHE, located at Tavros Attica and 248 Thessaloniki Street, postcode: 17778, email: This email address is being protected from spambots. You need JavaScript enabled to view it. and tel: 215-0005060. Our main business is to provide courier services and in general postal services. More specifically, but not limited to, receiving, collecting, sorting, shipping and delivering at home or abroad by any means, documents, letters, parcels, parcels and other urgent or non-transferable items. In the context of its commercial activity and for the fulfillment of its statutory purposes, our Company collects, maintains and processes your personal data. The purpose of this policy is to provide you with information on how our Company collects and processes your personal data. A fundamental principle of our Company is the respect of the privacy of your personal data, so we commit to protecting it and keeping it secure.

1. THE DATA WE ARE COLLECTING FOR YOU.
Personal data means any information or information relating to an individual from which that person may be identified. It does not include anonymous data, whereby the person's identity has been removed (eg, aliases have been encrypted or used). We may therefore collect, use, store and transfer various types of your personal information, which we have grouped as follows:

• IDs include, but are not limited to, name, surname, username or similar ID.
• Contact information includes, for example, address, street, city, postal code, telephone number, mobile phone number, and email address.
• The financial data include indicative VAT.
• Transaction data includes indicative details of the services you have purchased from us.
• Marketing and communications data includes, but is not limited to, your preferences for marketing actions by us and the companies that provide us with marketing and communications support services and your communication preferences.

2. HOW YOUR PERSONAL DATA IS COLLECTED.
We use different methods to collect data from and for you, including:
a) Direct interactions. You can provide us with your Identity, Contact, Financial and Transaction details by completing forms, by post, telephone, electronically or otherwise. This includes personal data that you provide when:

• Apply for our Services.
• Apply for an agency job on the company network
• You are visiting our site.
• Search for your local agent.
• Request a financial quote to be sent to you.
• Participate in a contest, promotion, or research.
• Email

b) Third parties or public sources. We may obtain personal information about you from various third parties, including our agent network and public sources, as stated below:

• Contact, financial and transaction details from technical support and payment service providers.
• Identity, contact, financial and transaction details from our agent network.

3. HOW TO USE YOUR PERSONAL DATA.
Your personal information is collected for the following purposes:
(a) for the performance of the contract, for customer service and for the fulfillment of all our contractual obligations (eg handling, receipt and delivery of shipments, monitoring with the system of tracking shipments at each stage of their movement (ESPETA) ), claims management, pricing, claim collection, etc.)
b) for customer satisfaction research, for statistical purposes and for the overall improvement of our company and our relationship with you
(c) forwarding it to a partner insurance company for insurance confirmation and coverage in the event of insurance risk occurring
(d) fulfilling all of our statutory obligations (including, for example, issuing documents, keeping them under control by the tax authority, etc.) to comply with legal procedures / requests from competent Authorities for information (including , violations of existing legislation, criminal or other offenses / violations, etc.)
e) if you give your consent, to promote products and services (newsletters, sms etc) and to conduct research

4. YOUR PERSONAL DATA NOTIFICATIONS - INTERNATIONAL TRANSFERS - THIRD PARTIES.
Your personal data for the purpose under (a) 3a) and within the legitimate interest of the Company in the collection of its past due claims, may be transmitted to a Collateral Debt Collection Company. For the purpose under (b), they may be forwarded to companies that may provide us with support services for the purpose. For the purpose of point 3c), they will be forwarded to the partner insurance company. For the purpose of point 3d), they may be forwarded to the relevant Authority. For the purpose of item 3e), if you give your consent, in addition to OCS COURIER ONLY to IKE and to companies providing support services for that purpose, they may be transferred to companies providing them with support services for that purpose. Your explicit consent before we share your personal information with any third party for marketing purposes. You may ask us or third parties to stop sending you marketing messages at any time by following the opt-out links in any marketing message that is sent to you.
In any case of disclosure or transmission of your personal data, we require all third parties to respect the security of your personal data and to process it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes, and we only allow them to process your personal data for specified purposes and in accordance with our instructions.
Support providers include service providers providing IT and systems management services, professional consultants including lawyers, bankers, auditors and insurers providing consulting, banking, legal, insurance and accounting services.
The personal data we collect from you may be transferred outside the European Economic Area (EEA).
They may also be processed by staff working outside the EEA working for us or one of our suppliers or contractors. Non-EEA territories may not have equivalent legal protection to those of the EEA, but we are obliged to ensure that suppliers and non-EEA contractors continue to take all measures reasonably necessary to ensure that your data is treated with security and in accordance with this Policy. By submitting your personal data to us, you agree to this transfer, storage or processing. Contact us if you would like more information about the specific mechanism we use when transferring your personal data from the EEA.

5. HOW TO PROTECT YOUR PERSONAL DATA.
All information you provide to us is stored and transmitted securely and every transaction is protected with the appropriate technology. Once we receive your information, we will use strict procedures and security features to try to prevent any unauthorized access. We have implemented the appropriate technical and organizational measures to prevent any loss, use or access to your personal data in an unauthorized manner, change or disclosure. In addition, we restrict access to your personal data to those employees, partners, contractors and other third parties that are strictly necessary, who will process your personal data only in accordance with our instructions and will be subject to confidentiality. We have put in place procedures to deal with any possible breach of personal data and will notify the relevant auditors of any breach of you and you in the event that your risk of a breach is assessed at a high level.

6. HOW MUCH WE MAKE YOUR PERSONAL DATA.
Your personal data will only be stored and used for these purposes only and for a reasonable period of time required to fulfill the purpose. Where, where you have given your consent, until your withdrawal.
To determine the appropriate period of personal data retention, we examine the amount, nature and sensitivity of personal data, the potential risk of damage from unauthorized use or the disclosure of your personal data, the purposes for which we process your personal data, and if we can achieve these goals by other means within the applicable legal requirements.
In some cases, we may anonymously convert your personal data (so that they can no longer be associated with you) for research or statistical purposes, so we may use this information indefinitely without further notice to you.

7. YOUR RIGHTS
Your rights to the processing of your personal data, which may be exercised under the conditions set by EU Regulation (2016/679), depending on the purpose and legal basis of their processing, are as follows: a) Request access to your personal data. This enables you to obtain a copy of the personal information we hold about you and to verify that we process it legally. Ask for the correction of the personal information we hold about you. This allows you to have any incomplete or inaccurate data corrected for you, although we may need to verify the accuracy of the new data you provide. Request the deletion of your personal information. This allows you to ask us to delete or remove personal data where there is no reason to continue processing it. You also have the right to ask us to delete or to we remove your personal data where you have exercised your right to object to the processing (see below) Please note, however, that we may not always be able to comply with the deletion request for specific legal reasons, if at the time of submitting your application. Request a restriction on the processing of your personal data. This enables you to request us to suspend the processing of your personal data in the following scenarios:
1) if you want to determine the accuracy of the data,
2) where using the data is illegal, but you don't want to delete it,
3) where you need to keep the data, even if we no longer need it, if you need it to substantiate legal claims, or
4) You have objections to the use of your data, but we must verify that we have legitimate reasons to use it.
b) Challenge the processing of your personal data for direct marketing purposes. In some cases, we can prove that we have compelling legitimate reasons to process your information that override your rights and freedoms.
c) Request the transfer of your personal data to you or to third parties. We will provide you or a third party with your personal data in a structured, widely used, readable mechanical form. Please note that this right applies only to automated information that you originally provided with consent or where we used the information to execute a contract with you. d) Withdraw your consent at any time to process your personal data where this was required. However, this will not affect the legality of any processing that took place before your consent was withdrawn. If you withdraw your consent, we may not be able to offer you certain products or services. We will advise you if this is the case when you request your withdrawal of consent.
Exercising your rights does not usually require a charge.
You will not have to pay fees to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under these circumstances.
We may need to ask you for specific information to help us verify your identity and safeguard your right to access your personal data (or to exercise any of your other rights). It is a security measure that ensures that personal data is not disclosed to anyone who is not entitled to receive it. We can also contact you to request further information about your request and to speed up our response.
We try to respond to all legitimate requests within a month. Occasionally it may take us more than a month if your request is particularly complex. In this case, we will let you know.
To exercise any of your rights, contact 215-0005060.
We would appreciate your choice, however, to report your concerns to us before contacting the competent supervisory authority, so contact the Company's Data Protection Officer at tel: 215-0005060 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. for tips and explanations for the processing of your personal data and the exercise of your rights.